Find Your Make

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

The Automotive Chronicles

Monthly newsletter published by McLellan's Automotive History. Dedicated to literature collectors, restorers, museums, publishers, manufacturers and investors who collect and preserve automotive literature
HOME | Articles index | media | use of content | contact us  
June 2012 Issue
 
ARTICLE
Good Customer Appreciation
By Robert McLellan
 

Fifty-two years and going strong, McLellan's Automotive History, started out as a high school part time business to supplement the money made at an ice cream company, all in the effort to make money to go to college.

Over the years...
When I left the petroleum industry in 1986, I got serious and built a warehouse and went full time with the business. Dealing with sellers and buyers takes a great deal of skill and knowledge of personal relations in addition to loving the business itself. For some that comes naturally, and for others it is a dreaded task. I hope I have reflected the former in all our business transactions, and your experiences with me have been exceptionally good over the years, and will remain so for years to come. We will maintain the high quality of our literature and our service.

Changing times
From direct telephone calls, meeting you in person and accepting personal checks, we gradually transitioned into the era of the Internet, email, credit cards and PayPal. The patronage of repeat business has been our mainstay and those that found us through other car and literature enthusiasts, embraced us with trust. They were rewarded with high quality literature and excellent service.

Protecting our customers' financial information
But today with computers and the Internet, customers and businesses are suspicious and wary of new dealings. There is a small but increasing number of scoundrels that spoil it all – from bad checks to downright vicious fraud. And it is on both sides – businesses and customers.

In the last year we have done a lot to protect our customers and ourselves. Such things as not taking credit card information by email or on the phone, but providing a link so you may submit your financial information directly to the payment collection company, which receives it in encrypted form (that is non-readable by humans, and therefore safe from being stolen by hackers).

You have a right to be concerned and so do we. Be very careful.

Scamsters abound
In addition to bad checks and claims of lost packages, there have been many fake orders, usually from foreign countries where they request special methods of payment and/or shipping. But these are now pretty easy to spot. Recently a 'buyer' tried to pull a scam on us by paying more than what our invoice stated! This is how it works: The scammer wants you to send the difference back to them. By and large, this sounds reasonable. But in reality, you are being scammed out of the money you send 'back' because after receiving the 'refund' they will have their initial payment reversed. By then, you would have dispatched the shipment. The seller will be left with $0 payment + loss of goods. The scammer will probably sell the items received!

 
L E A R N      M O R E
Shipping scam targeting online sellers
Click here
Top 5 Internet scams
Click here
10 Golden Rules to Protect Yourself from Scams
Click here
(From Scambusters.org)
 
 
The Automotive Chronicles, June 2012
 
 
 
 
 
Spacer
Spacer
 L I T E R A T U R E
I N D E X
Click here
Spacer
separator
Spacer
Spacer
separator
Spacer
separator
Spacer
Spacer
separator
Spacer
Literature for
OVER 600 MAKES
Sales literature