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The Automotive Chronicles

Monthly newsletter published by McLellan's Automotive History. Dedicated to literature collectors, restorers, museums, publishers, manufacturers and investors who collect and preserve automotive literature
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June 2004 Issue
 
ARTICLE
 
International Literature / International Customers
By Sharon McLellan
 
 
 

Over the years our company, McLellan's Automotive History, and this magazine have developed a tremendous International following. Orders arrive daily from such faraway places as Finland, Yugoslavia, Russia, Czechoslovakia, Spain, Sweden, Japan, Germany, Brazil and many other locations around the world.

By way of saying "Thank You", we have created a "Welcome to McLellan's Automotive History" section. At www.McLellansAutomotive.com/info/intl/, you can find "Welcome to MAH" messages in 21 different languages, and more being added soon. These have been checked for accuracy by customers who speak each of the languages and they have received overwhelming approval.

Within the message you will find links to all of the important pages on our web site the Sales Literature Index, Terms of Business, Testimonials, Secure Server Order Form, Currency Converter, this magazine and ways by which you can contact us.

More than ever we feel that it is very important to break down barriers to communication between countries. And a major barrier is language. If you have not visited our International pages we invite you to do so. Whether you say 'accueil', 'empfang', 'benvenuto', 'het welkom', 'boas-vindas' or 'mottakelse'... please know that you are "Welcome" at McLellan's Automotive History.

Our goal is let non-English speaking customers know that we are willing and able to work with them. That does not mean anyone in our office is fluent in any language other than English. But we can read written text in several languages well enough to interpret content. And, if an individual wants to practice their verbal English skills, we will be patient while they communicate their needs to us. Then we will confirm our understanding of the conversation in English to avoid errors.

In addition, our experience in shipping International orders is unparalleled among literature dealers many of whom, we are told by International customers, refuse to ship to International destinations. Not only do we ship by Air Mail or Surface Mail, Mr. McLellan personally designed shipping boxes which customers have called "bullet proof"! One customer recently stated, "I used to say that McLellan's boxes were 'overkill'. But recently I received a package from them which look as though an elephant had sat on it! The contents were undamaged. Thank you Rob and Sharon."

Please let us know how we can help make your experience with us even better.

 
 
 
 
The Automotive Chronicles, June 2004
 
 
 
 
 
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